Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
In addition to the above and other rights and remedies available under law, we offer a lifetime warranty (for the life of the vehicle) on all our workmanship for vehicle glass installations. This is explained below.
Should the product installed be found to have a manufacturing defect undetected at the time of installation, it will be replaced – free.
Warranty claims can be made at any O’Brien® AutoGlass Service Centre or Authorised Dealer. Full contact details are available here.
Alternatively just call us on 13 16 16 24 hours, 7 days a week or write to us at Unit 1/45 Davies Rd, Padstow NSW 2211.
Process for a claim:
If you have a claim of any kind, you should contact us as soon as you become aware of it and we will arrange for an inspection or simply organise to fix your damaged glass, either at one of our O’Brien® branches or by getting one of our mobile technicians to come to a place of your choice – at home, at work, or wherever you are.
Proof of purchase:
Warranty will be honoured upon presentation of the tax invoice/receipt or other reasonable proof of purchase or supply by us.
Windscreen Chip Repairs:
A windscreen chip repair is designed to avoid a chip turning into a crack but usually leaves a blemish which will not interfere with the driver’s vision. In some cases, the attempt to repair a windscreen can make the chip bigger due to small micro cracks emanating from the initial impact, through no fault of the technician. In this rare case, we will credit the cost of the chip repair towards a new windscreen from O’Brien®. If you find a successful windscreen chip repair to be visually unsatisfactory, we will replace the windscreen and deduct the cost of the chip repair from the cost of the replacement windscreen from O’Brien®.
Causes beyond our control:
Our warranty does not cover faults beyond our control, including, but not limited to faults caused by impact damage, driving the vehicle before the recommended safe drive away time (as advised by us) has expired, pre-existing rust or corrosion in the vehicle body, deterioration of a rubber gasket which at the customer’s request has been reused and has, therefore, not been replaced, misuse of vehicle, owner negligence, environmentally induced deterioration or existing vehicle faults.
Nothing on this page reduces or limits your consumer rights under the Australian Consumer Law.