I've forgotten my appointment time. How can I find it?
You should have received an email confirmation after making your booking. If you can’t see it in your inbox, double check your junk mail folder.
Still can't find it? No worries – call your local branch and we'll confirm your booking time.
When will I receive confirmation of my appointment?
Once you've chosen your preferred booking time, one of our consultants will usually call you within an hour to confirm your appointment. If it’s after 10pm, you'll receive a call the next morning.
How do I change the details of my booking?
It's easy to change your booking date, time or location. Give your local branch a call and one of our friendly staff will update your appointment details.
How long will it take to complete the work?
If you're coming into one of our branches, you'll be given a two hour time slot for the work to be completed.
If one of our mobile specialists is coming to you, you'll be given a four hour window in which your technician will arrive. Once the work begins, the exact time it takes will depend on what you need fixed:
Windscreen replacement – around 60-90 minutes.
Windscreen repair – around 30 minutes.
Side window replacement – around 90 minutes.
Rear window replacement – around 90-120 minutes.
When can I pick up my car?
You will be able to drive your vehicle again shortly after the work is complete, but it's important we make sure your glass is properly set. The exact time to wait between completing the job and driving away depends on what you've had fixed:
Windscreen replacement – ready to drive in around 60 minutes.
Windscreen repair – ready to drive immediately.
Side window replacement – ready to drive immediately.
Rear window replacement – ready to drive in around 60 minutes.
When will my mobile technician arrive?
When you choose our mobile service, you'll be given a four hour time slot in which our expert technician will arrive. Your technician will usually call ahead before arrival.
What is O’Brien’s warranty on windscreen and window repairs and replacements?
We’re so confident in our skilled technicians that we offer a national warranty that applies to every location across Australia. It’s simple – our workmanship is guaranteed for the life of your vehicle. Find out more.