Does O’Brien® guarantee the camera recalibration?
Yes we do.
We guarantee our work for a year after recalibration or until the next recalibration event occurs, whichever occurs first.
Recalibration events include windscreen replacements, wheel alignments, change of wheels, tyres or geometry changes, faulty engine control unit or disconnection or partial removal of the camera from its mounting. The vehicle guide book should provide you with a full list of recalibration events for your vehicle.
This O’Brien® guarantee applies in addition to any consumer rights you have under the Australian Consumer Law.
What if I think the recalibration didn’t work?
Contact us on 13 16 16.
If the recalibration is defective, we will carry out another recalibration test for you, free of charge.
Can I use the vehicle if the recalibration didn’t work?
You should not rely on the ADAS technology within the vehicle if you suspect that the recalibration was faulty and you must ensure all those who might drive the vehicle are also aware to not place reliance on the system.
What is the O’Brien® recalibration guarantee?
If you have a concern with the recalibration of your vehicle, contact us on 13 16 16 and we will arrange for your vehicle to be recalibrated at the most convenient O’Brien® branch or manufacturer’s representative location. If there is no recalibration location reasonable for you to attend, we will arrange to pick up the vehicle.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Important to note
Most vehicle manufacturers recommend that the driver should have their ADAS camera recalibrated after a recalibration event. It is important that you check the vehicle guide book for your car to understand what is recommended for your vehicle. Typically, a vehicle could expect to experience any number of events in a year that affect things like suspension or tyres, impacting upon the reliability of the camera recalibration. For this reason we recommend you recalibrate your camera each year as part of your regular service.